{"id": 65, "date": "2024-08-11T19:58:33", "date_gmt": "2024-08-11T19:58:33", "guid": {"rendered": "/?post_type=docs&#038;p=65"}, "modified": "2025-02-05T19:01:28", "modified_gmt": "2025-02-05T19:01:28", "password": "", "slug": "how-to-connect-custom-subdomain-to-portal", "status": "publish", "type": "docs", "link": "/docs/how-to-connect-custom-subdomain-to-portal/", "title": {"rendered": "How to Connect a Custom Subdomain to Portal"}, "content": {"rendered": "\n<p class=\"wp-block-paragraph\">On EchoRivo it is possible to set up a custom subdomain for your Portal.<br>This tutorial will show you how to do that.</p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>First of all, you need to make the changes from your DNS manager. In this article, we use the Cloudflare DNS manager, but the logic is the same for the other DNS providers as well. More information on how to manage the DNS records at Cloudflare can be found&nbsp;<a href=\"https:\\/\\/developers.cloudflare.com\\/dns\\/manage-dns-records\\/how-to\\/create-dns-records\" target=\"_blank\" rel=\"noreferrer noopener\">here</a>.</strong></p>\n\n\n\n<h3 class=\"wp-block-heading\" id=\"3-steps-to-manage-the-dns-records-on-your-dns-manager\">Steps to manage the DNS records on your DNS manager</h3>\n\n\n\n<p class=\"wp-block-paragraph\">Log in to your DNS manager for the subdomain.</p>\n\n\n\n<p class=\"wp-block-paragraph\">At the&nbsp;<strong>CNAME</strong>&nbsp;field insert the custom subdomain name you would like to use and set a&nbsp;<strong>custom.EchoRivo.ai</strong>&nbsp;value for it like it is mentioned in the screenshot and click&nbsp;<strong>Save</strong>.</p>\n\n\n\n<figure class=\"wp-block-image size-full\"><img fetchpriority=\"high\" decoding=\"async\" width=\"1013\" height=\"163\" data-src=\"/__assets/brand-media/help.echorivo.com/wp-content/uploads/2024/08/image_1rfdcnp.png\" src=\"data:image/gif;base64,R0lGODlhAQABAIAAAAAAAP///yH5BAEAAAAALAAAAAABAAEAAAIBRAA7\" alt=\"\" class=\"wp-image-262 lazyload\"/><noscript><img decoding=\"async\" width=\"1013\" height=\"163\" src=\"/__assets/brand-media/help.echorivo.com/wp-content/uploads/2024/08/image_1rfdcnp.png\" alt=\"\" class=\"wp-image-262\" srcset=\"/__assets/brand-media/help.echorivo.com/wp-content/uploads/2024/08/image_1rfdcnp.png 1013w, /__assets/brand-media/edited-variants/help.echorivo.com/wp-content/uploads/2024/08/image_1rfdcnp-300x48.png 300w, /__assets/brand-media/edited-variants/help.echorivo.com/wp-content/uploads/2024/08/image_1rfdcnp-768x124.png 768w, /__assets/brand-media/edited-variants/help.echorivo.com/wp-content/uploads/2024/08/image_1rfdcnp-360x58.png 360w\" sizes=\"(max-width: 1013px) 100vw, 1013px\" /></noscript></figure>\n\n\n\n<p class=\"wp-block-paragraph\">Hold on for a while until your DNS provider propagates the changes.</p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>If you are using Cloudflare DNS, make sure the &#8220;Cloudflare proxy&#8221; mode is disabled for all DNS records you added. Ensure the cloud icon is grey (disabled) and not orange (enabled). This prevents Cloudflare from rewriting the DNS records.</strong></p>\n\n\n\n<h3 class=\"wp-block-heading\" id=\"3-steps-to-change-the-subdomain-from-your-EchoRivo-account\">Steps to change the subdomain from your EchoRivo account</h3>\n\n\n\n<p class=\"wp-block-paragraph\">From your&nbsp;<strong>EchoRivo Dashboard</strong>&nbsp;open the&nbsp;<strong>Settings tab</strong>&nbsp;and click&nbsp;<strong>Product settings</strong>.</p>\n\n\n\n<figure class=\"wp-block-image size-large\"><img decoding=\"async\" width=\"1024\" height=\"439\" data-src=\"/__assets/brand-media/edited-variants/help.echorivo.com/wp-content/uploads/2024/08/image_ai7vgk-1024x439.png\" src=\"data:image/gif;base64,R0lGODlhAQABAIAAAAAAAP///yH5BAEAAAAALAAAAAABAAEAAAIBRAA7\" alt=\"\" class=\"wp-image-263 lazyload\"/><noscript><img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"439\" src=\"/__assets/brand-media/edited-variants/help.echorivo.com/wp-content/uploads/2024/08/image_ai7vgk-1024x439.png\" alt=\"\" class=\"wp-image-263\" srcset=\"/__assets/brand-media/edited-variants/help.echorivo.com/wp-content/uploads/2024/08/image_ai7vgk-1024x439.png 1024w, /__assets/brand-media/edited-variants/help.echorivo.com/wp-content/uploads/2024/08/image_ai7vgk-300x129.png 300w, /__assets/brand-media/edited-variants/help.echorivo.com/wp-content/uploads/2024/08/image_ai7vgk-768x329.png 768w, /__assets/brand-media/edited-variants/help.echorivo.com/wp-content/uploads/2024/08/image_ai7vgk-360x154.png 360w, /__assets/brand-media/help.echorivo.com/wp-content/uploads/2024/08/image_ai7vgk.png 1363w\" sizes=\"(max-width: 1024px) 100vw, 1024px\" /></noscript></figure>\n\n\n\n<p class=\"wp-block-paragraph\">Choose&nbsp;<strong>Portal</strong>&nbsp;from the list, then click&nbsp;<strong>Subdomain Setup</strong>. Insert the custom subdomain on the&nbsp;<strong>Sub domain</strong>&nbsp;field and click&nbsp;<strong>Save</strong>.</p>\n\n\n\n<figure class=\"wp-block-image size-large\"><img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"534\" data-src=\"/__assets/brand-media/edited-variants/help.echorivo.com/wp-content/uploads/2024/08/image_11o46xe-1024x534.png\" src=\"data:image/gif;base64,R0lGODlhAQABAIAAAAAAAP///yH5BAEAAAAALAAAAAABAAEAAAIBRAA7\" alt=\"\" class=\"wp-image-264 lazyload\"/><noscript><img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"534\" src=\"/__assets/brand-media/edited-variants/help.echorivo.com/wp-content/uploads/2024/08/image_11o46xe-1024x534.png\" alt=\"\" class=\"wp-image-264\" srcset=\"/__assets/brand-media/edited-variants/help.echorivo.com/wp-content/uploads/2024/08/image_11o46xe-1024x534.png 1024w, /__assets/brand-media/edited-variants/help.echorivo.com/wp-content/uploads/2024/08/image_11o46xe-300x157.png 300w, /__assets/brand-media/edited-variants/help.echorivo.com/wp-content/uploads/2024/08/image_11o46xe-768x401.png 768w, /__assets/brand-media/edited-variants/help.echorivo.com/wp-content/uploads/2024/08/image_11o46xe-360x188.png 360w, /__assets/brand-media/help.echorivo.com/wp-content/uploads/2024/08/image_11o46xe.png 1366w\" sizes=\"(max-width: 1024px) 100vw, 1024px\" /></noscript></figure>\n\n\n\n<p class=\"wp-block-paragraph\">Once the domain change is validated, a new SSL certificate will be generated for your Portal.</p>\n\n\n\n<p class=\"wp-block-paragraph\">Make sure to check the newly configured domain after a while.</p>\n\n\n\n<p class=\"wp-block-paragraph\">If you face any difficulties, please, contact us via Live Chat from <a href=\"/\" target=\"_blank\" rel=\"noreferrer noopener\">here</a>.</p>\n\n\n\n<p class=\"wp-block-paragraph\">Those were the steps to set up a custom subdomain for your portal.</p>\n", "protected": false}, "excerpt": {"rendered": "<p>On EchoRivo it is possible to set up a custom subdomain for your Portal.This tutorial will show you how to do that. First of all, you need to make the changes from your DNS manager. In this article, we use the Cloudflare DNS manager, but the logic is the same for the other DNS providers [&hellip;]</p>\n", "protected": false}, "author": 1, "featured_media": 0, "comment_status": "open", "ping_status": "closed", "template": "", "meta": {"footnotes": ""}, "doc_category": [6], "doc_tag": [], "class_list": ["post-65", "docs", "type-docs", "status-publish", "hentry", "doc_category-portal"], "year_month": "2026-10", "word_count": 288, "total_views": "299", "reactions": {"happy": "0", "normal": "0", "sad": "0"}, "author_info": {"name": "mehedi@99robots.com", "author_nicename": "mehedi99robots-com", "author_url": "/author/mehedi99robots-com/"}, "doc_category_info": [{"term_name": "Your Product Portal", "term_url": "/docs-category/portal/"}], "doc_tag_info": [], "yoast_head": "<!-- This site is optimized with the Yoast SEO plugin v28.5 - https:\\/\\/yoast.com\\/product\\/yoast-seo-wordpress\\/ -->\n<title>How to Connect a Custom Subdomain to Portal - EchoRivo</title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" />\n<link rel=\"canonical\" href=\"/docs/how-to-connect-custom-subdomain-to-portal/\" />\n<meta property=\"og:locale\" content=\"en_US\" />\n<meta property=\"og:type\" content=\"article\" />\n<meta property=\"og:title\" content=\"How to Connect a Custom Subdomain to Portal - EchoRivo\" />\n<meta property=\"og:description\" content=\"On EchoRivo it is possible to set up a custom subdomain for your Portal.This tutorial will show you how to do that. 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